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The extension’s Help & Support page is a good place to start when troubleshooting any potential issues with the extension. You can find this page in Stores > Configuration > Algolia Search > Help & Support. Help & Support page By default, the Help & Support page shows the most visited documentation pages and forum topics, and a list of video tutorials. The video tutorials can guide new users through the extension and reveal some of the advanced features without having to read through all the documentation. At the top of the page, a search bar lets you search through the official documentation and community forum topics to quickly find a solution to any potential issue. Search for help

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Contact

If you have a Grow or Premium pricing plan, you’re eligible for direct support and a Contact us link is displayed at the bottom of the page. This link leads to a form which is sent to the Algolia support team. Contact Algolia support When typing the subject, a list of possible related documentation pages is shown. Make sure you take a look at these before submitting the support request.

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Additional data

When you submit the form, additional data about your installation is included with your request. This data is made anonymous but helps Algolia’s engineers better understand the issue. This additional data includes:
  • Extension version
  • Magento version
  • Magento edition (1/2)
  • Number of jobs in the indexing queue
  • Timestamp of creation of the oldest job in the indexing queue
  • Last 20 failed jobs from the indexing queue archive table
  • Algolia configuration (except Admin API Key)
You can opt-in to also including the following data:
  • Size of the catalog
  • List of installed (third-party) modules/extensions
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